FAQ
Do you have any questions about ordering a product? Take a look at the questions below. If your answer to your question is not listed here, you can always contact our customer service on +316 488 574 47 80. We look forward to providing you with the best fitting service.
Select one of the topics below to make finding the answer to your question easier:
Shipping
The delivery time varies depending on your country:
- Netherlands: 2-3 business days.
- E.U. countries: 3-8 business days.
- Rest of the world: 8-14 business days.
Deliveries are completely free fro al EU Countries. We take care of the shipping costs, and no additional fees will be added. For worldwide deliveries, we charge 29 euros .
Once your order is confirmed, you’ll receive an email for us with a tracking link to follow your parcel. .
If your order has not yet been shipped yet, you can send an email to info@poufspillows.com with the new delivery address.
Payment
Payments on Poufs & Pillows are completely safe. All confidential information on our website is secured by SSL (Secure Socket Layer). This means that all data exchanged by your server and computer are encrypted. Nobody can access your personal data.
At Poufs & Pillows you can make 100% secure payments by using the following methods:
- IDeal
- Credit/Debit Card (Visa, MasterCard …)
- Paypal
- Sofort Banking
- Bancontact
Yes, our website is fully secure thanks to HTTPS protocol, our banking partner Mollie Payment also guarantees the security of all types of payments made on www.Poufspillows.com
Returns
If a product doesn’t meet your expectations, you may return it within 14 working days. Products can be returned via the following steps. Contact us via e-mail with your order number. Place the item(s) and the package form in the original shipping package. Send the package to:
See the Good
Mosbeek 12
5501 BD Veldhoven, Netherlands
Return costs are Free for EU countries, and at the customer’s expense for the rest of the countries
You have 14 days to exchange the items purchased on our site from the day you receive them. The shipping costs for any replacement products will be at our expense.
Once we have received your returned item, we will send you a confirmation via e-mail. It is possible that the package has arrived and you have not yet received a confirmation. Do not worry, it can take up to 24 hours before we process your return. When exchanging the product you will receive a track & trace number by e-mail to follow your package along its trip.
Dutch